Shipping Policy for alnoor.pk
At alnoor.pk, we strive to deliver your orders as quickly and efficiently as possible. This shipping policy explains how we handle your shipments and what you can expect when shopping with us.
1. Shipping Locations
We currently offer shipping to Lahore, Pakistan, and across all major cities in Pakistan. Unfortunately, we do not offer international shipping at this time.
2. Processing Time
- Order Processing: All orders are processed within 1-2 business days (excluding weekends and public holidays).
- Custom Orders: If you’ve placed a custom or personalized order, processing time may vary. We will notify you of any delays or extended processing times.
- Order Confirmation: Once your order is processed and ready for shipment, you will receive a confirmation email along with tracking information (if applicable).
3. Shipping Methods & Delivery Time
We work with reliable delivery partners to ensure that your orders arrive safely and on time. Our available shipping methods are:
- Standard Shipping: Delivery usually takes 3-5 business days for orders within Pakistan.
- Expedited Shipping: Available on request for faster delivery, typically arriving within 1-2 business days.
Note: Delivery times may vary depending on the delivery location, the availability of the product, and any unforeseen delays due to weather conditions or public holidays.
4. Shipping Costs
- Standard Shipping: Flat-rate shipping fees will be displayed at checkout based on your location and the weight of the items.
- Free Shipping: We offer free shipping for orders above a certain amount (e.g., PKR 10000). The exact threshold for free shipping will be mentioned at checkout.
5. Order Tracking
Once your order has been dispatched, you will receive an email with a tracking number and a link to track the status of your shipment. Please allow up to 24 hours for the tracking information to update.
6. Shipping Issues & Delays
While we strive to ensure timely delivery, there may be occasional delays due to factors outside our control, such as:
- Adverse weather conditions
- Delivery partner issues
- Public holidays or strikes If your order is delayed, please reach out to us for assistance. We will do our best to resolve any shipping issues.
7. Delivery Address
Please ensure that the shipping address you provide is correct and complete. We are not responsible for any delays or issues caused by incorrect or incomplete address details. If you realize that you’ve provided the wrong address, contact us immediately, and we will do our best to assist you before the order is shipped.
8. Returns & Damaged Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a return or replacement, depending on the situation. Please refer to our Refund Policy for more information on returns and exchanges.
9. Customer Support
If you have any questions or need assistance with your order or shipping details, feel free to reach out to our customer support team:
alnoor.pk
Address: Sector C, Johar Town, Lahore, Pakistan
Phone: +92 334 4492575
Email: support@alnoor.pk