At alnoor.pk, we are committed to providing our customers with high-quality products and excellent customer service. We understand that sometimes, things don’t work out as expected. Therefore, we offer a clear and simple refund policy to ensure customer satisfaction.
1. Eligibility for Refund
- Refunds can be requested within 7 days of receiving your order.
- To be eligible for a refund, the item must be unused, in its original condition, and in the original packaging.
- Damaged or defective products are eligible for a refund or exchange, provided that the issue is reported within 7 days of receiving the item.
- Custom or personalized items may not be eligible for refunds unless defective or damaged.
2. Non-Refundable Items
The following items are not eligible for a refund:
- Items marked as non-returnable or final sale.
- Gift cards and digital products (if applicable).
- Items that have been used, worn, or altered.
3. Process for Returning Products
To initiate a return:
- Contact our customer support team at +92 334 4492575 or email us at support@alnoor.pk within 7 days of receiving your order.
- Provide your order number, details of the item(s) you wish to return, and a brief description of the reason for the return.
- We will guide you through the return process and provide you with the return address.
- The customer is responsible for the shipping costs associated with returning the product unless the item is defective or damaged.
4. Refund Methods
Once we receive and inspect your returned item, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable.
5. Exchanges
If you received a defective or incorrect item and wish to exchange it, please contact us within 7 days. We will arrange for the exchange of the item at no extra cost to you, subject to availability.
6. Contact Information
If you have any questions regarding our refund policy or need assistance with a return or exchange, please feel free to contact us:
alnoor.pk
Address: Sector C, Johar Town, Lahore, Pakistan
Phone: +92 334 4492575
Email: info@alnoor.pk
We value your business and are here to ensure your shopping experience with us is seamless and satisfactory!